Frequently Asked Questions

The  majority of patients (between 70% and 80%) experience moderate to very successful results within four visits.  Over a six month period 90%+ of children are markedly improved.

Grant Bentley has more than 25 years’ experience and has taught world-wide.  He is the key researcher of the Homeopathic Facial Analysis method (HFA) and has written four books. More info

Homeopathy is known for treating numerous conditions – from acute to chronic.  Our clinic specialises in chronic illnesses such as depression, anxiety, autism, ADHD, PANDAS, chronic fatigue, allergies, food intolerances, behavioural disorders, sleep disorders, respiratory disorders, digestive disorders, skin problems, migraines, chronic infections and more.  If you would like to know about any other condition,  please contact us.

Yes, Grant Bentley is a qualified naturopath and homeopath.

The main form of treatment is with homeopathic remedies but diet and lifestyle issues will be addressed where they are impacting on the patient’s health.  Occasionally naturopathic treatments may be advised too.

HFA has revolutionized the way constitutional deep acting homeopathic remedies are found for patients.  Facial structure is a key diagnostic to narrowing down remedy choices from hundreds of remedies to as few as six to ten.  HFA uses traditional homeopathic methodology (miasm and totality) to bring about deep acting healing responses in both adults and children.

HFA stands for Homeopathic Facial Analysis.  As part of the consultation process you will be asked to have someone else take a series of photos from different angles that highlight your facial structure.  You will be sent specific instructions on how to do this.  Where a patient (usually a child) is very restless or reluctant to co-operate, we have instructions to help provide the facial information.  About HFA.

The waiting time varies however we attempt to fit in new patients within four to eight weeks from booking where possible.

Follow up appointments are generally scheduled at four to five weekly intervals until the case is stable and then stretched to six, eight and twelve weeks.  Where patients become stable for extended periods (dependent on their condition) it is common to not need treatment for periods of three months or more.

We appreciate at least 48 hours’ notice for a change of appointment.  We ask that you check the time we offer you as soon as you receive your remedy instruction email and let us know if this time suits you.  If the appointment doesn't work for you, the sooner you contact us, the easier it will be to find a time that suits you.

The appointment is conducted by Skype or phone including for Melbourne based patients. The phone call will be made to you - no extra charges apply.

Yes where possible we try to fit in with your time schedule.  Appointments are conducted as follows -

  • Australia – Tuesday to Friday 8 am till 5 pm
  • USA/Canada – Monday to Thursday – evenings
  • Europe – Tuesday to Friday – mornings
  • Asia – Tuesday to Friday – morning to mid afternoon

We are sorry but speaking with Grant prior to a booked appointment is no longer available. If you would like to ask any questions either to Grant or to the clinic in general before commencing treatment, you can send an email with your query.  Note that classical homeopathy can improve a patient's general well being and health which in turn can lead to healing in many areas and for many conditions - even where a patient is taking medication (we will never ask you to change your medication - this is between you and your doctor).  Although the clinic does a lot of work with Pandas children, Grant also treats adults of any age with any condition.  Please contact us to check or see booking information here.

Grant Bentley is a classical Hahnemannian practitioner which means every case is looked at individually.  He uses facial analysis to determine the dominant miasm or defence mechanism of the patient, and the totality of symptoms to choose the best single remedy.  Only one remedy is prescribed at a time except in special circumstances.  No matter what the condition, there are no pre-set remedies chosen as individualised homeopathy works more effectively than protocols.

In Australia – the remedy will be sent to you at no extra charge (included with regular appointments)

Outside Australia – remedies can be secured from homeopathic pharmacies world-wide.  Remedies are usually under $20 each plus postage.  Many pharmacies have overnight services.  We can advise the closest pharmacy to you.  Only one remedy is chosen per appointment and often the same remedy is used for a few months.  Occasionally a backup remedy will be suggested along with the main remedy.

You will be booked into the consultation system within four to eight weeks of your booking, depending on your time zone and availability of appointments. Once your photos and case proforma have been sent, you will have a personal discussion via Skype or phone with Grant Bentley to discuss your case information or your child’s case information. Once your appointment is finished you will be emailed which remedy to order and how it is to be taken.  This information will be sent within six to twenty-four hours.

Yes you can email at any time with questions.  We provide acute remedy choices between appointments.  We usually get an answer to you the same working day but always within 24 hours Monday to Friday (Australian time).  Where possible we provide assistance on weekends.  This service is provided at no extra charge to a maximum of 3 emails between scheduled appointments, as part of your ongoing treatment plan where you have ongoing follow up consultation booked at an interval as suggested by your practitioner,  Where follow up consultations are pushed out (by the patient) further than 2 weeks beyond the requested interval, an extra charge will apply to extra treatment suggestions between follow up consultations.



Yes.  Homeopathic remedies are non-toxic and non-chemical.  They are energy extracts from natural substances and do not interfere with conventional medications at all.

Never. It is important to remain on your current medications and only to reduce or withdraw them under the advice of your prescribing medical doctor.  The homeopathic remedies will still work effectively even if you are already on prescribed medications.  Once your health stabilises, you can work with your medical doctor to reduce and/or remove your medications.  It is not safe to remove prescribed medications without proper advice.

Yes.  We provide advice for acute treatment between your regular consultations and will advise if you need to seek medical help locally as well as which homeopathic remedy to take.  This service is provided at no extra charge to a maximum of 3 emails as part of your ongoing treatment plan, where you have an ongoing follow up consultation at an interval as suggested by your practitioner.  Where follow up consultations are pushed out (by the patient) further than 2 weeks beyond the requested interval, an extra charge will apply to extra treatment suggestions between the follow up consultations.

Yes.  Where the patient doesn’t speak English the consultation can still be held with the help of a friend or relative who can interpret.  Even where the non-English speaking patient is located in another part of the world, a three-way Skype consultation is effective in conducting the consultation and choosing the right treatment.

Please contact us to be put in contact with patients who will talk independently with you about their treatment

Yes.  It is common and helpful for all family members to get treatment.  When everyone in the same home is in balance and healthy, it is easier for each member to maintain better health – both physically and emotionally.

Please ask if you require financial support.  In special circumstances we do provide discounts.

It is helpful during the first consultation for the child or elderly patient to be on Skype for a few minutes – especially where there are some questions regarding the facial analysis.  But otherwise, consultations can be conducted on their behalf as long as the parent or supporting family member understands the health problems of the patient and can answer questions about symptom presentation.