VCCH Privacy Policy
Last updated: 6 November 2026
1. About VCCH
VCCH Homeopathy provides homeopathic consultations and education in Homeopathic Facial Analysis (HFA) to patients and students in Australia and internationally.
We respect the privacy of everyone who contacts us and take care to protect the personal and health information entrusted to us.
This policy explains what information we collect, how it is used and stored, and how to contact us about your information.
We aim to handle personal information in accordance with applicable Australian privacy and health-records legislation.
2. Information we collect
Depending on the services you use, we may collect:
Clinical patients
- Names, addresses and contact details.
- Health histories and completed health proformas.
- Facial photographs provided for HFA.
- Consultation notes, case information and correspondence.
- Appointment and invoicing information.
HFA students
- Names, addresses, telephone numbers and email addresses.
- Previous homeopathy training and experience.
- Course enrolments and access information.
- Correspondence, invoicing and payment information.
Website visitors and subscribers
- Information submitted through website forms.
- Newsletter subscriptions.
- Technical information used for website operation and security.
We aim to collect information reasonably necessary for providing our services.
3. How information is received
Patients may submit health information, proformas and photographs through email, WeTransfer or Google Docs.
Information may also be collected during consultations, telephone conversations, website registrations and other correspondence.
Where appropriate, we may receive information from parents, guardians or authorised representatives.
4. How information is used
VCCH uses personal information to:
- Provide clinical consultations and follow-up services.
- Undertake HFA case analysis.
- Maintain patient records and correspondence.
- Arrange appointments and course enrolments.
- Provide recorded teaching and student support.
- Issue invoices and maintain financial records.
- Respond to enquiries and meet applicable legal obligations.
We do not sell patient information or use confidential clinical records for unrelated marketing.
5. Clinical confidentiality and storage
Patient records, health proformas, consultation information and photographs are organised and stored using Microsoft OneDrive.
Access to clinical records is restricted to authorised VCCH practitioners. Practitioners receive individual invitations to access the relevant files.
Clinical records are not made publicly available through these folders.
Access permissions are managed according to clinical responsibilities and withdrawn when no longer required.
We take reasonable steps to protect records against unauthorised access, loss, misuse and disclosure.
6. Website hosting and electronic services
The VCCH website is hosted by Bluehost and maintained with assistance from our IT administrator.
Bluehost operates data centres internationally. The particular server location used for the VCCH website is not confirmed and may vary.
Website security measures include SSL encryption, backups and administrator access controls.
VCCH also uses third-party services for communication, document transfer, storage, course administration, invoicing and newsletters. These include Microsoft OneDrive, WeTransfer, Google Docs, Square, WordPress, WPForms and Mailchimp.
Some personal information may be stored, accessed or processed outside Australia, including in the United States and European countries, depending on the arrangements of individual providers.
We take reasonable steps to protect information handled through these services.
No electronic transmission or storage system can be guaranteed completely secure.
7. HFA teaching, research and podcasts
VCCH provides HFA education through recorded teaching, books, written material and podcasts.
Students participating in historical recorded teaching sessions provided permission by email for recording.
When clinical patient cases are discussed for teaching or research, VCCH uses anonymised information and broad descriptions intended to prevent identification of individual patients.
Identifiable patient information or photographs are not ordinarily published for educational or promotional purposes without appropriate permission or another lawful basis.
Podcast interview participants provide permission for recording. Interviews may be edited before publication.
8. Course enrolments and payments
Information submitted through HFA course registration forms is used to review enrolment requests, communicate with students, prepare invoices and arrange course access.
VCCH uses Square for invoicing and payment administration.
Relevant information is retained for educational, administrative and financial recordkeeping purposes.
9. Newsletters
VCCH uses Mailchimp to manage newsletters and educational communications.
Subscribers may unsubscribe using the link provided in newsletter emails or by contacting VCCH.
Confidential clinical information is not used for unrelated marketing without an appropriate legal basis.
10. Sharing information
Information may be shared with authorised practitioners, relevant service providers or other parties where necessary to provide our services, where authorised by the individual, or where required or permitted by law.
We do not sell personal information.
11. Retention of information
Clinical records are retained in accordance with applicable health-records legislation.
Other information is retained for appropriate administrative, accounting and legal purposes.
Information that is no longer required is securely deleted, destroyed or de-identified where appropriate and legally permitted.
12. Access and correction
You may request access to personal information held by VCCH or ask us to correct information that is inaccurate or out of date.
Please use our Contact Us form and indicate that your enquiry concerns privacy or access to records.
We may need to verify your identity before releasing confidential information.
13. Privacy enquiries and complaints
If you have a concern about how your personal information has been handled, please contact VCCH through our Contact Us form.
We will review your concern and respond as reasonably practicable, generally within 30 days.
If your concern cannot be resolved, you may contact the Office of the Australian Information Commissioner or the Victorian Health Complaints Commissioner, as appropriate.
14. Changes to this policy
We may update this policy to reflect changes in our services, technology or applicable legal requirements.
The current version will be available on our website.
15. Contact VCCH
For privacy questions, access or correction requests, or concerns about personal information, please use our Contact Us form.
Please do not include sensitive medical information in your initial enquiry. We will advise you how to provide additional information securely if required.